Salon and med spa · Westbury, NY

Stetik Spa

Being implemented

A system of its own for the salon and med spa.

Visit their site
Stetik Spa's new site home page, in Spanish: a facial treatment photo and a banner that calls it a med spa and hair salon in Westbury, NY.

The problem

Four tools that didn't talk to each other

When we started, Stetik ran on a site in English only, an app for bookings and payments, a link page for its social accounts and Groupon for promotions. Its clients were spread across that app, Groupon, the site's store, Instagram and WhatsApp.

What we built

The booking portal's “When?” step: the chosen service, the provider, the first open slot, the days with openings and the available times.

Booking portal

The client picks the service, who with and what time, and sees the nearest open slot first.

The day's schedule with a column per chair, room and machine, each with its provider and appointments: service, client, length and price.

Schedule

The whole schedule on one screen: a column per chair, room and machine, with who's working and every appointment of the day.

A demo client's profile: key numbers, risk of not coming back, habits and message permissions.

360° client profile

Everything about each client in one profile: visits, next appointment, favorite service, the day they usually come in and whether they're at risk of not coming back.

The salon's message inbox: SMS conversations with clients, each with the latest message, the time and how many are unread.

SMS inbox

Texts clients send to the salon's number land in one inbox and get answered from there.

Open-slots screen: each provider's free time, the services that fit in each slot and a button to fill it.

Fill open slots

Open slots for today and the next 7 days, by provider: Silla picks who to text to fill them, and the salon confirms.

Panel screenshots use demo data.

What changed

Where it stands

The new site is ready. We're still implementing Silla and it isn't live yet, so there are no results to share.

Let's talk

Tell us how you work today and we'll tell you what can run on its own.

We'll look at it with you and, if we can help, tell you straight — no pitch, no obligation.

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Customers slipping away, hours lost to manual work, things falling through… tell us in a line.

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